Tilawa is an application for learning the Holy Quran through account features, lesson booking, communication with teachers, notifications, and progress tracking. This Privacy Policy is intended to match the data practices disclosed for Tilawa in Google Play's Data safety section.
We aim to collect only data that is needed for the app's declared purposes, explain why it is used, provide a working account deletion request path, and keep this page available from the app listing and inside the app where applicable.
1. Google Play Data Safety Alignment
Tilawa's Google Play Data safety answers should be consistent with this policy. If the app uses a permission, SDK, login provider, analytics tool, notification service, database, payment provider, or support tool that collects or shares personal or sensitive user data, that practice should be disclosed here and in Play Console.
- Data collection is limited to account, learning, booking, communication, support, payment, and technical operation purposes.
- Data sharing is limited to service providers, teachers, legal compliance, security, and fraud prevention as described below.
- Account deletion can be requested through the public Data Deletion page.
- Third-party SDKs must be used only when needed for declared app functionality, analytics, security, payments, notifications, or support.
2. Data We Collect
- Account data: name, email address, user ID, profile image if provided, role, and login method.
- Authentication data: identifiers and tokens received from email login or approved third-party login providers.
- Learning activity: booked lessons, teacher assignments, attendance, progress records, notes, and learning preferences.
- Messages and support: in-app messages, attachments you choose to send, support emails, and request history.
- Payment and booking records: transaction references, booking status, invoices, and refund or cancellation data when paid features are used.
- Device and technical data: device type, operating system, app version, crash logs, notification token, language, and approximate region inferred from settings or network data.
3. Facebook Login Data
If you choose to sign in with Facebook, Tilawa may receive data that Facebook makes available after your approval, such as your name, email address, profile picture, and app-scoped Facebook user ID. We use this data only to create or access your Tilawa account, secure your session, and connect your account to the selected login method.
You can remove Tilawa from your Facebook account settings at any time. You can also request deletion of Facebook-derived data using the instructions on the Data Deletion page.
4. Use and Disclosure Purposes
- Create accounts, verify identity, and maintain secure login sessions.
- Operate lesson booking, scheduling, teacher communication, chat, notifications, and progress features.
- Process payments, cancellations, refunds, and support requests where applicable.
- Improve stability, troubleshoot errors, prevent abuse, and protect users and teachers.
- Send service messages such as booking confirmations, session reminders, policy updates, and support replies.
- Comply with applicable laws, platform policies, and lawful requests.
5. Data Sharing
We do not sell personal data. We may share limited data only when necessary with service providers that help us operate Tilawa, such as hosting, authentication, database, analytics, notifications, payments, customer support, and security providers.
Teachers may receive the information required to deliver lessons, such as student name, booked time, learning level, and relevant lesson notes. We may disclose information if required by law or to protect users, teachers, Tilawa, or the public from fraud, abuse, or security risks.
6. Cookies, Analytics, Permissions, and Third-Party SDKs
Tilawa may use cookies, local storage, analytics tools, or third-party SDKs to keep users signed in, remember preferences, measure app performance, send notifications, process payments, and diagnose technical issues. These tools should be used only for the purposes described in this policy and in accordance with platform rules.
If Tilawa requests device permissions, they should be limited to app functionality and disclosed where required. For example, notification tokens are used for lesson reminders, and uploaded files or images should be used only when a user chooses to send them.
7. Data Retention and Deletion
We keep personal data for as long as needed to provide Tilawa, maintain account records, resolve disputes, prevent fraud, comply with law, and meet tax or accounting obligations. When data is no longer needed, we delete it or anonymize it where practical.
You may request deletion of your account and associated data through our Data Deletion page. Some records may be retained for a limited period when required for legal, security, fraud-prevention, or financial reasons.
8. Your Rights and Choices
- Request access to the personal data we hold about you.
- Ask us to correct inaccurate or incomplete account data.
- Request deletion of your account or specific login data.
- Disconnect Facebook Login from your Facebook account settings.
- Opt out of non-essential notifications where app settings allow it.
9. Children and Students
Tilawa is an educational app and may be used by younger learners only under the supervision of a parent, guardian, school, or authorized teacher where required. If Tilawa is offered to children on Google Play or selected for a child audience, the app and any SDKs it uses should comply with the applicable Google Play Families requirements and relevant child privacy laws. Parents or guardians can contact us to review, correct, or delete a child's information associated with Tilawa.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect user data. However, no online service can guarantee absolute security.
11. International Processing
Depending on the services we use, data may be processed or stored in countries other than your country of residence. We take reasonable steps to ensure service providers handle data consistently with this policy.
12. Changes to This Policy
We may update this policy when Tilawa features, providers, or legal requirements change. The updated date above will show the latest version.
13. Contact Us
For privacy questions or requests, contact us at tilawa.support@gmail.com.